Every product we offer is carefully selected with quality in mind. From sourcing to delivery, every detail is considered. Should anything not meet your expectations, please reach out to us at accounts@ceremonymatchabar.com within 7 days of delivery, and we will work with you directly to resolve any issues.

Our Commitment

We do not offer cash refunds. Where eligible, store credit will be issued, allowing you to find something else on our site that better suits your needs.

Matcha and Teaware

Out of concern for your safety and ours, we are unable to accept returns on any matcha-related products, including Ceremony Matcha, our Tea Bowl, and Bamboo Whisk. These items are considered consumable products and cannot be resold once delivered. That said, if our matcha does not meet your expectations in any way, please contact us immediately, and we will work with you to resolve the issue.

Merchandise

For all other merchandise, returns are accepted within 7 days of receipt, provided the item is unused and in its original condition. Merchandise should be returned in its original packaging, with all labels intact. Items showing signs of wear or alteration will not be eligible for return or exchange. Please note that shipping fees are non-refundable. Any store credit or refund issued will reflect only the product cost.

How to Start a Return

To start your return process, reach out to us at accounts@ceremonymatchabar.com with your order number, images, and details of the issue. We will then guide you through the next steps. Returns sent back to us without authorisation may not be accepted. We are here to make the process as smooth and stress-free as possible.