FAQ
Frequently Asked Questions
Matcha is finely stone-ground green tea powder made from shade-grown tea leaves. Unlike traditional tea, where leaves are steeped and then discarded, matcha is whisked directly into water (or milk, in modern applications) and consumed in its entirety. This means you enjoy all the benefits of the leaf’s nutrients, antioxidants, and natural energy.
Green tea is typically brewed by steeping leaves in hot water before discarding them. Matcha, on the other hand, is made from whole tea leaves that have been stone-ground into a fine powder and whisked into liquid. Because you consume the entire leaf, matcha offers a more concentrated flavour, a deeper green colour, and higher levels of antioxidants and other beneficial compounds.
Yes. Matcha naturally contains caffeine, but it is experienced differently from caffeinated coffee. Matcha contains L-theanine, an amino acid naturally found in shade-grown tea leaves. This compound helps slow the release of caffeine into the body, promoting a calmer, more sustained sense of focus. As a result, many people don't experience the sharp energy spikes and crashes often associated with coffee.
High-quality matcha should taste rich and smooth, with a natural sweetness. Expect notes of sweet grass, gentle umami, and a natural creaminess with very little bitterness. A bright green colour is another strong indicator of freshness and quality.
Traditionally, matcha is whisked with 80°C water using a bamboo whisk until smooth and lightly frothy. It can also be enjoyed with milk as a matcha latte, blended into smoothies, or used in cooking and baking. At Ceremony, we recommend enjoying matcha after food rather than on an empty stomach.
Ceremony Matcha is sourced directly from Kagoshina, Japan and carefully selected for its quality and flavour. We focus on high-quality matcha that is smooth, balanced, and easy to enjoy as part of a daily ritual. Beyond the product itself, Ceremony is about slowing down and creating intentional moments. Small rituals that bring calm focus and presence into the everyday. Our founder, Mikayla McClean, has been drinking matcha since 2014. Read her story here.
Payments & Safety
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Payments are securely processed through YOCO, a trusted South African payment gateway that uses industry-standard encryption to protect your payment data.
All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, a joint effort of brands including Visa, MasterCard, American Express, and Discover.
No. Once an order has been placed, it cannot be modified or cancelled, as our fulfilment team begins processing orders immediately. Please review your order details carefully before completing your purchase.
If you have entered incorrect information, such as a shipping address, please contact accounts@ceremonymatchabar.com as soon as possible, and we will do our best to assist.
Shipping & Delivery
Orders shipped within South Africa are shipped within 2 - 3 days of order.
Orders shipped outside of South Africa may take between 2 - 3 weeks to arrive at your location.
Please note that delivery timeframes are estimates and may vary due to circumstances outside of our control.
Shipping rates can vary depending on your region and are calculated at checkout.
For more information, please refer to our Shipping Policy.
Yes. We offer free shipping on qualifying domestic orders above a specified order value. Any current free shipping promotions will be displayed on our homepage and automatically reflected in your cart at checkout.
Yes, we ship our products all over the globe.
Please note that free shipping is not available for international orders, and shipping rates may vary by region.
Returns & Refunds
We offer refunds for Ceremony merchandise. Merchandise returns are accepted within 7 days of receipt, provided the item is unused and in its original condition. Please note that shipping fees are non-refundable.
Our matcha and teaware products are non-refundable. That said, if our matcha does not meet your expectations in any way, please contact us immediately, and we will work with you to find a solution.
You can find all the information about refunds on our Refund Policy page.
Merchandise returns are accepted within 7 days of receipt, provided the item is unused and in its original condition.
For orders that do not qualify for free shipping, all shipping costs (including any return shipping fees) are the responsibility of the customer.
For orders that include free shipping, the original shipping cost is covered by Ceremony, but the customer is still responsible for the return shipping fee in the case of a refund.
If your order arrives damaged or falls short of our quality standards, Ceremony may cover the return shipping costs. Our team will review each situation individually and determine eligibility for this based on the issue.




